Your Privacy Matters: Khojmaster Property Consultants is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.
1. Information We Collect
1.1 Personal Information
When you interact with our website or services, we may collect the following personal information:
- Contact Details: Name, phone number, email address, and mailing address
- Communication Data: Information provided through contact forms, emails, calls, or messages
- Property Preferences: Your requirements, budget range, and preferred unit types
- Identification Information: As required for property transactions and RERA compliance
1.2 Automatically Collected Information
We automatically collect certain technical information when you visit our website:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Location Data: Approximate geographic location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Primary Purposes
- Property Inquiries: To respond to your inquiries about Viceroy VISAVA project
- Communication: To contact you via phone, SMS, email, or WhatsApp regarding the project
- Site Visits: To arrange property site visits and meetings
- Documentation: To facilitate the property booking and purchase process
- Customer Service: To provide support and answer your questions
2.2 Secondary Purposes
- Marketing: To send promotional materials, updates, and offers about the project
- Analytics: To analyze website usage and improve user experience
- Legal Compliance: To comply with RERA regulations and other legal requirements
- Record Keeping: To maintain records of communications and transactions
3. Information Sharing and Disclosure
3.1 With the Developer
As an authorized channel partner, we share your information with the property developer (Viceroy Properties) for:
- Processing your property inquiries and bookings
- Arranging site visits and meetings
- Facilitating the sales process
- Providing after-sales support
3.2 With Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Email and SMS communication services
- Website hosting and maintenance
- Analytics and data processing
- Customer relationship management (CRM) systems
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, property, or safety
- Comply with RERA regulations and reporting requirements
3.4 What We Don't Do
We do NOT:
- Sell your personal information to third parties
- Share your data with unrelated businesses for their marketing purposes
- Use your information for purposes not disclosed in this policy
4. Cookies and Tracking Technologies
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track your browsing to show relevant advertisements
4.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block all cookies (may impact website functionality)
- Clear cookies when you close your browser
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission using SSL/TLS protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Data stored on secure servers with regular backups
- Regular Updates: Security systems and software are regularly updated
- Employee Training: Staff trained on data protection and privacy practices
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal, regulatory, or contractual obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
Typically, we retain contact information for:
- Active Inquiries: Duration of the sales process plus 2 years
- Completed Transactions: As required by RERA and tax regulations (minimum 7 years)
- Marketing Communications: Until you opt-out or request deletion
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
- Request access to your personal information we hold
- Request correction of inaccurate or incomplete data
- Update your contact preferences
7.2 Opt-Out Rights
You can opt-out of:
- Marketing Communications: Unsubscribe from promotional emails or SMS
- Phone Calls: Request to be removed from our calling list
- WhatsApp Messages: Block or request removal from WhatsApp communications
7.3 Data Deletion
You can request deletion of your personal information, subject to:
- Legal obligations requiring us to retain certain data
- Legitimate business interests (e.g., ongoing transactions)
- RERA compliance and record-keeping requirements
7.4 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: privacy@khojmaster.com
- Phone: +91-8779887878
- Written Request: Khojmaster Property Consultants, Mumbai
8. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
9. Third-Party Websites
Our website may contain links to third-party websites (e.g., MahaRERA portal, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Communication Consent
By providing your contact information through our website or services, you explicitly consent to:
- Receive calls, SMS, emails, and WhatsApp messages from us and the developer
- Communication for both transactional and promotional purposes
- Your contact details being registered with us for follow-up purposes
You can withdraw this consent at any time by contacting us or using the opt-out mechanisms provided in our communications.
11. RERA Compliance
As per RERA regulations, we maintain records of:
- All customer inquiries and communications
- Property bookings and transactions
- Marketing and advertising activities
- Channel partner authorization details
This information may be shared with RERA authorities upon request for regulatory compliance.
12. International Data Transfers
Your personal information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our data practices
- New legal or regulatory requirements
- Improvements to our services
- User feedback and concerns
We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to registered users (for material changes)
Your continued use of our website after changes constitutes acceptance of the updated policy.
14. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Khojmaster Property Consultants
RERA Registration No.: A51800047853
Privacy Officer:
Email: privacy@khojmaster.com
Phone: +91-8779887878
General Inquiries:
Email: info@khojmaster.com
Phone: +91-7090117770
We aim to respond to all privacy-related inquiries within 7 business days.
15. Grievance Redressal
If you have any complaints or grievances regarding the handling of your personal information, you may:
- Contact our Privacy Officer using the details above
- File a complaint with the appropriate data protection authority
- Approach RERA authorities for issues related to property transactions
16. Consent
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and disclosure of your personal information as described herein.